If you're having trouble answering them, go to Tips to complete account recovery steps.

Answer the questions about your Google Workspace account. You don't have to answer all the questions correctly to verify that it’s your account.

Use the password reset link to reset your password and sign in to your account.

After Google verifies the new CNAME record, you’ll get an email with a password reset link.

Enter the verification code you received, then click Next.

Google sends a verification code to the email address you supplied.

Enter an email address you can access, then click Next.

If the CNAME record isn't found, continue with these steps.

Create a new password and sign in to your account.

If Google finds the new CNAME record, the Create Password screen displays.

Return to the recovery wizard and click Next.

If your hosting provider is separate from your domain registrar, make sure you are modifying the CNAME record with your hosting provider. This makes it more likely that Google will find the new record and allow you to immediately reset your password. After adding the CNAME record, wait a few minutes before clicking Next in the password recovery wizard. Go to Recover your Google Workspace password with a CNAME record for details.

Follow the instructions to recover your password by adding a CNAME record to your domain’s DNS settings.

If you don't have the information click Try another way.

Answer the basic verification questions to verify your identity.

This option works best for those who are familiar with managing domains. If you don’t have recovery options set up, the recovery wizard asks you questions to verify that you own the account, and then asks you to verify your domain. If email and phone options aren't available Go to Allow super administrators to recover their passwords for details.

Your organization doesn’t allow admins to reset their own passwords.

You didn't add recovery information to your admin account.

If you don't see recovery email or phone options, it could be for one of these reasons: Or, you might receive a message to enter an email address so support can contact you later. Then follow the instructions to reset your password.

If you have a recovery email or phone number set up for your account, click Send to send a verification code.

When prompted to enter the last password you remember, click Try another way.

If you don't know your username, click Forgot email?, then follow the instructions to access your account using your recovery email address or phone number.

Go to the page and enter the email you use to sign in to your administrator account.

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